Frequently Asked Questions About Our St Louis House Cleaning Services 2
What if something gets damaged during the cleaning process?
Because of the nature of our business, our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, the cleaning team will immediately notify our office. Someone from our office will contact you immediately to inform you of the item and determine the best course of action to take. The most tragic form of damage is that of something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items. Adriana's Cleaning Service is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be; broken or improperly installed blinds, tiles, curtain rods, loose carpet, pictures not hung with picture fame hooks etc.
What if my scheduled cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday that is observed by our office, we will contact you prior to the holiday to reschedule your cleaning. The holidays observed by our office are New Year’s Day, Thanksgiving Day and Christmas Day.
Do I have to be home when the cleaning professionals come?
Most of our customers are not home when we arrive to clean. However, if you choose to be home while we clean that is not a problem for us.
How do you gain entrance into my home?
The most preferred method is a key. The key to your home is kept in a secure box at our office and the only time that key is brought out is the day of your cleaning. It is marked in such a way that it cannot be identified by anyone but our staff. Your name or address will never be placed on the key tag. Another option would be a garage code. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee equal to your normal regular cleaning rate.
How many people clean my home?
Our cleaning teams are usually 2 person teams. Sometimes we may send a 3rd person with the team if they are training or learning the route. We may also send a 3rd person if a team has an exceptionally high work load one day or another client on that teams route requested three people. Please keep in mind that having a 3rd person on the team generally speeds up the cleaning, so it’s expected that they would be in your home less time.
Should I tip my cleaning team?
A tip is neither expected nor required. If you choose to leave a tip please leave it on the kitchen counter. A note or filling out the comment card letting them know how well they did will mean a lot. They just want to know the work they performed met or exceeded your expectations.
Can I leave a note for the team?
Since some of our cleaning staff cannot read or write English, we advise against it. We have bilingual office staff that can assist you if you need anything additional or different from your regular cleaning. By contacting the office, we can make sure that the instructions are translated if needed and added to your personalized work order.
Do you offer gift certificates?
Yes we do! They make wonderful gifts. They have been used for birthdays, Mother’s Day, Christmas, and Valentines Day just to name a few. They are available in any denomination with a one hour minimum. We can send them to you or the recipient. Looking to purchase a Gift Certificate for a House Cleaner in St Louis? Call us directly @ 314.494.8390.
Do I need to do anything before you come to clean?
Before we come, it would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter. This allows the cleaning people to clean more thoroughly. We do not wash dishes; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. If for some reason you do not want a particular room cleaned, please call us @ 314.494.8390 before cleaning so that we may honor that request.
We know that a great deal of our business comes from referrals. To thank our current clients for referring us to their friends, we offer a free cleaning for every new referrals we are provided. Just be sure that they mention your name when they call!
What if I have a pet?
Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will happy to clean around them.
Do you clean clutter?
We do not clean clutter. It’s best if you can have things tidied up before the cleaning staff arrives so we can get to your surfaces and floors. Decluttering before we clean will can ensure that our services are done properly and on time.
Have any further questions not answered on this page?
Try calling us directly @ 314.494.8390. or contact us via email.